Billing & Invoice Errors

What Are Billing Errors?

Billing errors are discrepancies in your invoicing and charge processes that directly reduce collected revenue. These include:

• Failed payment retries that are never resolved
• Duplicate invoices leading to customer disputes
• Incorrect proration calculations during plan changes
• Tax calculation errors

Common Causes

• Expired payment methods not flagged for update
• Dunning (retry) settings that give up too early
• Manual invoice overrides that bypass validation

How to Fix

LeakShield's recommendations typically include optimizing your dunning schedule, enabling automatic payment method updates, and reviewing proration logic. Each finding includes specific, actionable steps.