Terms of Service

Effective Date: February 24, 2026 · Last Updated: February 27, 2026

1. Acceptance of Terms

By accessing or using LeakGuard AI's website (https://leaksshield.com) or services, you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you are entering into this agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, do not access or use our services.

2. Description of Service

LeakGuard AI provides a Software-as-a-Service (SaaS) platform that uses artificial intelligence to analyze business and financial data to identify potential revenue leaks, pricing inefficiencies, and optimization opportunities ("Service").

Key Service Features:

AI-powered analysis of business context data
Revenue leak detection and opportunity identification
Automated report generation
API access (Pro and Enterprise plans)
Self-service portal and automated support

Service Level Agreement: We target 99.9% monthly uptime for the Service (excluding scheduled maintenance windows announced at least 48 hours in advance). If monthly uptime falls below the thresholds below, you may request a service credit by emailing support@leaksshield.com within 30 days:

< 99.9% uptime: 10% credit on that month's fee
< 99.5% uptime: 25% credit on that month's fee
< 99.0% uptime: 50% credit on that month's fee

Credits are applied to the next billing cycle and do not exceed the monthly subscription fee. Scheduled maintenance will not exceed 8 hours per calendar month. This SLA does not apply during force majeure events (Section 14.5).

3. Account Registration & Security

3.1 Account Creation

You must provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

You are solely responsible for all activities under your account. You must immediately notify us of any unauthorized use of your account through our automated support system.

3.3 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts. Our Service is intended for business use only.

4. Subscription Plans & Billing

4.1 Subscription Plans

Basic Plan: $49/month
Pro Plan: $199/month
Enterprise Plan: $499/month

4.2 Billing Terms

All subscriptions are billed monthly in advance
Payment is processed through Stripe
Prices are in USD and exclude applicable taxes
You authorize automatic recurring charges to your payment method

4.3 Complimentary Analysis

New customers receive one complimentary revenue leak analysis. No payment method is required for the initial analysis. Subsequent analyses require an active subscription.

4.4 Refunds

Fees are generally non-refundable, with the following exceptions:

Cooling-Off Period: If you are located in the EU/EEA/UK and this is your first subscription, you may cancel within 14 days of purchase for a full refund, provided you have not run more than one analysis during that period.
SLA Credits: Service credits issued under Section 2 (Service Level Agreement).
Material Breach by Us: If we materially breach these Terms and fail to cure within 30 days of written notice, you are entitled to a pro-rata refund for the unused portion of your current billing period.
Applicable Law: Any additional refund rights required by your local consumer protection laws.

4.5 Price Changes

We may modify subscription prices with 30 days' written notice via email. Price changes apply to subsequent billing cycles.

5. Permitted Use & Restrictions

5.1 Permitted Use

You may use the Service solely for legitimate business purposes to analyze your own business data and identify revenue optimization opportunities.

5.2 Prohibited Activities

You may not:

Use the Service for any illegal purpose or in violation of applicable laws
Attempt to reverse engineer, decompile, or disassemble the Service
Use automated systems to access the Service beyond provided API functionality
Share account credentials with unauthorized parties
Upload data you do not own or lack permission to analyze
Use the Service to analyze personal, consumer, or protected health information
Attempt to circumvent usage limitations or security measures
Resell or redistribute the Service without written authorization

5.3 Rate Limiting

Usage is subject to rate limits based on your subscription plan. Excessive usage may result in temporary service restrictions.

6. Intellectual Property

6.1 Our IP Rights

LeakGuard AI retains all rights, title, and interest in the Service, including all software, algorithms, methodologies, and related intellectual property.

6.2 Customer Data Rights

You retain ownership of all data you upload to the Service ("Customer Data"). You grant us a limited license to process Customer Data solely to provide the Service.

6.3 Analysis Results

AI-generated analysis reports are provided under license for your internal business use. You may not redistribute or commercialize these reports.

7. Customer Data & Privacy

7.1 Data Processing

We process Customer Data in accordance with our Privacy Policy, which is incorporated by reference into these Terms.

7.2 Data Security

We implement industry-standard security measures including encryption at rest and in transit, and tenant isolation to protect Customer Data.

7.3 Data Retention

Analysis results: Retained for 12 months from creation date
Account data: Retained per legal requirements and our Privacy Policy
Upon account termination: Data deleted within 30 days unless legally required to retain

7.4 Sub-Processors

We use the following categories of sub-processors to deliver the Service: cloud infrastructure (AWS), payment processing (Stripe), AI analysis engines (OpenAI, OpenRouter), and email delivery (Resend). Each sub-processor operates under a data processing agreement requiring security measures at least as protective as those described in Section 7.2. The full sub-processor list with data categories and locations is published in our Data Processing Agreement (Annex 3) and Privacy Policy (Section 4.3). We will notify you at least 14 days before adding or replacing a sub-processor.

8. AI-Generated Content Disclaimer

8.1 Informational Purpose Only

All AI-generated analysis, recommendations, and reports are provided for informational purposes only and do not constitute financial, legal, or professional advice.

8.2 No Guarantees

We make no representations or warranties regarding:

Accuracy or completeness of AI-generated analysis
Specific revenue recovery amounts or business outcomes
Suitability of recommendations for your specific circumstances

8.3 Customer Responsibility

You are solely responsible for evaluating and implementing any recommendations. AI-generated outputs should not be used as the sole basis for material business decisions. You should consult qualified professionals (financial advisors, legal counsel, accountants) before acting on our analysis.

9. Limitation of Liability

9.1 Disclaimer of Warranties

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS (INCLUDING THE SLA IN SECTION 2 AND THE INDEMNIFICATION IN SECTION 10), THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

9.2 Limitation of Damages

SUBJECT TO SECTION 9.4, EACH PARTY'S TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT PAID BY CUSTOMER FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $5,000 USD.

9.3 Excluded Damages

SUBJECT TO SECTION 9.4, NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR BUSINESS INTERRUPTION.

9.4 Carve-Outs

The limitations in Sections 9.2 and 9.3 do not apply to:

Liability arising from a party's gross negligence or willful misconduct
LeakGuard AI's indemnification obligations under Section 10.2
Breach of Section 7 (Customer Data & Privacy) resulting in unauthorized disclosure of Customer Data
Customer's payment obligations under Section 4
Liability that cannot be limited under applicable law

10. Indemnification

10.1 Customer Indemnification

You agree to indemnify, defend, and hold harmless LeakShield Technologies LLC (d/b/a LeakGuard AI) and its officers, directors, employees, and agents from any third-party claims, damages, losses, or reasonable expenses (including attorneys' fees) arising from:

Your violation of these Terms
Your violation of applicable laws or third-party rights
Customer Data you provide to the Service that infringes a third party's intellectual property or privacy rights

10.2 LeakGuard AI Indemnification

We agree to indemnify, defend, and hold harmless you and your officers, directors, employees, and agents from any third-party claims, damages, losses, or reasonable expenses (including attorneys' fees) arising from:

Our infringement of a third party's intellectual property rights through the Service (excluding infringement caused by Customer Data or your modifications)
A breach of our data protection obligations under Section 7 or our Data Processing Agreement that results in unauthorized access to, or disclosure of, Customer Data
Our gross negligence or willful misconduct in providing the Service

10.3 Indemnification Procedure

The indemnified party must: (a) promptly notify the indemnifying party in writing; (b) grant the indemnifying party sole control of the defense and settlement; and (c) provide reasonable cooperation at the indemnifying party's expense. The indemnifying party may not settle any claim that imposes obligations on the indemnified party without prior written consent.

11. Term & Termination

11.1 Term

These Terms remain in effect while you use the Service.

11.2 Termination by You

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of your current billing period.

11.3 Termination by Us

We may suspend or terminate your account in the following circumstances:

Curable violations: If you breach these Terms in a manner that can be cured, we will provide 15 days' written notice and an opportunity to cure before termination.
Non-payment: If payment fails, we will notify you and provide 7 days to resolve the issue before suspending your account.
Immediate termination: We may terminate immediately (without a cure period) for material violations that cannot reasonably be cured, including: unauthorized redistribution of the Service, uploading malicious content, or violations of applicable law.

11.4 Effect of Termination

Upon termination, your access to the Service ceases immediately. Data deletion occurs per Section 7.3.

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, without regard to conflict of law principles. For customers located in the EU/EEA/UK, nothing in this Section overrides mandatory consumer protection laws of your country of residence.

12.2 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally by contacting each other in writing and negotiating in good faith for at least 30 days.

12.3 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. At either party's election, arbitration may be conducted:

Remotely via video conference (default for claims under $50,000 USD), or
In person in Cheyenne, Wyoming

The arbitrator's award is final and enforceable in any court of competent jurisdiction.

12.4 EU/EEA/UK Customers

If you are a consumer located in the EU/EEA/UK, Sections 12.3 and 12.5 do not apply to you. You may bring proceedings in the courts of your country of residence, and you retain all rights under applicable EU consumer protection directives. You may also refer disputes to the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

12.5 Class Action Waiver

To the extent permitted by applicable law, you agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration. This waiver does not apply where prohibited by the laws of your jurisdiction.

12.6 Injunctive Relief

Either party may seek injunctive or other equitable relief in any court of competent jurisdiction for intellectual property violations, confidentiality breaches, or unauthorized data access, without first engaging in arbitration.

13. Modifications to Terms

We may modify these Terms by posting updated Terms on our website. We will communicate changes as follows:

Non-material changes (typos, clarifications, formatting): effective upon posting. We will update the "Last Updated" date.
Material changes (pricing, liability, data handling, dispute resolution): communicated via email with at least 30 days' notice. Material changes require your affirmative acceptance (e.g., clicking "I agree" in the dashboard or replying to the notification email). If you do not accept material changes within 30 days, your subscription will continue under the prior Terms until the end of your current billing period, at which point it will not renew.

14. General Provisions

14.1 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

14.2 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

14.3 Entire Agreement

These Terms, together with our Privacy Policy and Data Processing Agreement, constitute the entire agreement between you and LeakGuard AI regarding the Service.

14.4 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets, provided that: (a) we notify you in writing at least 30 days before the assignment takes effect; (b) the assignee agrees to be bound by these Terms; and (c) your data protection rights under these Terms, our Privacy Policy, and our DPA are preserved. Any assignment in violation of this Section is void.

14.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond their reasonable control, including natural disasters, pandemics, war, terrorism, government actions, Internet or power outages, or third-party service provider failures.

14.6 Notices

All legal notices under these Terms shall be sent by email: to Customer at the email address associated with your account, and to LeakGuard AI at legal@leaksshield.com. Notices are deemed received 24 hours after sending. Notices related to termination, material breach, or legal proceedings must also be sent to the other party's physical address (if known) or by certified mail.

15. Contact Information

LeakShield Technologies LLC, d/b/a LeakGuard AI
Email: privacy@leaksshield.com
Support: support@leaksshield.com
Website: https://leaksshield.com

By using LeakGuard AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.